Since we have the customer satisfaction is our top priority, we offer on all items in our online shop from 50 € free shipping.

Due to the current very high demand on our products, the delivery time for our products is currently 2–3 days.

If you have any further questions regarding your order, please contact anytime Please contact our support using the contact form or directly at support@catchbii.store.

notes

• Shipping time is estimated and starts from the date of shipment and not the day of order and may be longer than expected due to invalid address and other reasons.
• Please ensure that all delivery information is correct. If there is incorrect or missing information, we may contact you to update delivery information, which may result in delivery delays.
• Please send us a ticket within 2 months of shipment if you did not receive your package successfully. One of our representatives will respond to you within the next 24 hours. After this 3 month period, complaints will no longer be accepted.

return procedure

You can return some items within 14 days of ordering. (To get the return address, please contact our customer service: info@catchbii.com)

Notes:

• The following items cannot be returned or exchanged: bodysuits, lingerie & nightwear, jewelry and accessories (except scarves & bags). 
• Items must be returned in their original packaging and in perfect condition.
• If you return an item without informing our customer service, our quality department will consider this item non-returnable.
• Refunds are usually processed within 2-3 business days of receiving your return. You will receive a confirmation email once your refund has been processed.

SHIPMENT

For shipping There are no shipping costs within Germany for goods valued at 50 € or more. We ship within Germany by registered mail.

Within Germany you will usually receive your order within 2-3 working days.

Europe
Shipping costs of € 7.90 apply for the following countries:

Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Switzerland, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Ukraine, Vatican City, United Kingdom

We currently do not offer shipping outside of Europe.

For deliveries to non-EU countries, additional customs duties, taxes and fees may apply, for which the recipient/customer is solely responsible. We will provide the best possible support.

English Translation

DISPATCH COSTS & DELIVERY TIME

The following terms and conditions apply:

Dispatch costs & conditions (including legally applicable VAT)

Domestic deliveries (Germany)

No charges for shipment within Germany. We ship with registered mail.

Deliveries to European Countries

For the following countries we charge €7.90 for shipment with registered mail.

Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Gibraltar, Great Britain, Greece, Hungary, Ireland, Island, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco , Netherlands, Norway, Poland, Portugal, Romania, San Marino, Switzerland, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Ukraine, Vatican City 

Deliveries worldwide

Currently we don't ship outside Europe.

Deliveries to non-European Union countries 

They may be subject to additional customs duties, taxes and fees for which the recipient/customer is solely responsible. We are happy to contribute to smooth processing.

Delivery times

Unless otherwise specified in the quote, we dispatch our products within 2 – 3 working days, for deliveries abroad within 2 – 7 working days from conclusion of contract (if advance payment agreed from the date of the payment instruction). Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.